Terms of Service

Last updated: September 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Citrus Mobile website, apps, eSIMs, API and related services (the "Services"). By creating an account, buying, installing or using any part of the Services, you agree to these Terms. If you do not agree, do not use the Services. If you use the Services on behalf of a company, you confirm that you have authority to bind that company, and "you" includes that company.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, and legally able to enter into a contract. You may not use the Services if you are barred from doing so under the laws of any applicable jurisdiction, including sanctions and export control laws.

3. Service Description

Citrus Mobile provides pay-as-you-go eSIM data connectivity in 220 destinations. Our Services include:

• Digital eSIM profiles for mobile data connectivity
• A prepaid balance that is charged as data is used, at the rates shown on our website
• Customer support and technical assistance
• Account management, purchase history and, for resellers, an API

Connectivity is delivered through third-party mobile network operators. We do not own or control those networks.

4. Device Compatibility

The Services require an eSIM-compatible, carrier-unlocked device. You are responsible for checking that your device supports eSIM before purchasing. We provide general compatibility information, but device support may vary by manufacturer, carrier and region.

5. Your Account

You must give accurate information when you create an account and keep it up to date. You are responsible for keeping your login details, API keys and eSIM installation codes secure. You are responsible for all activity on your account and on every eSIM issued to it, whether or not you authorised that activity. Tell us promptly at [email protected] if you believe your account or an eSIM has been compromised.

6. Payment and Billing

All payments are processed securely through Stripe. By making a purchase, you agree to:

• Provide accurate and complete payment information
• Pay all charges at the prices in effect when incurred
• Pay applicable taxes and fees
• Accept that prices may change. New prices apply to usage after the change

If a payment is reversed or charged back, we may suspend the account and any eSIMs on it until the amount is repaid.

7. Your Responsibility for Use

You are solely responsible for how the Services are used, including all content you send, receive, access or store over an eSIM, and all activity on any eSIM issued to your account. You must comply with all laws and regulations that apply to your use, in every country where you use the Services. Citrus Mobile only provides data connectivity. We do not monitor, control or endorse the content or traffic carried over it, and we are not responsible for it.

8. Prohibited Uses

You must not use the Services, or allow anyone else to use them, to:

• Break any law or regulation, or help anyone else do so
• Commit or facilitate fraud, identity theft, money laundering or terrorist financing
• Create, store or share child sexual abuse material or any other illegal content
• Harass, threaten, stalk or harm any person
• Send spam, phishing or other unsolicited or deceptive messages
• Distribute malware or carry out hacking, denial-of-service attacks or unauthorised access to any system
• Infringe anyone's intellectual property, privacy or other rights
• Evade sanctions or export controls, or provide the Services to sanctioned persons or countries
• Run SIM boxes, bulk traffic generation or any automated use that places an unreasonable load on the network
• Circumvent network security, access controls, usage limits or billing
• Tamper with, clone or reverse engineer an eSIM profile

9. Resellers

If you resell or provide the Services to your own customers, including through our API, you are responsible for those customers as if their use were your own. You must bind them to terms at least as protective of Citrus Mobile as these Terms, deal with their support and complaints, and meet all laws that apply to your business, including consumer protection, data protection, telecommunications registration and any know-your-customer requirements in the countries where you sell. We may suspend any eSIM you issue if its user breaches these Terms.

10. Fair Usage

Usage that may affect network performance for other users is prohibited. Network operators may apply their own limits, and we may limit, throttle or suspend service to comply with them.

11. Suspension, Termination and Cooperation with Authorities

We may suspend or terminate your account or any eSIM at any time, with or without notice, if we believe you have breached these Terms, if a network operator or authority requires it, or to protect our Services, other users or third parties. If we terminate for a breach, any remaining balance is forfeited and will not be refunded. We may preserve records and share account information with law enforcement, regulators or network operators where the law requires it or where we believe in good faith it is needed to prevent fraud, harm or illegal activity. You may close your account at any time by contacting customer support.

12. Refund Policy

Unused balance does not expire but is not refundable once the eSIM is activated or data has been used. See our Refund Policy for detailed terms and conditions.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, CITRUS MOBILE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not guarantee:

• Uninterrupted or error-free service
• Specific data speeds or network performance
• Coverage in all locations within supported countries
• Compatibility with all devices or carriers
• Availability of any particular website, app or service over our connection

The Services are not designed for emergency calls or for any use where a loss of connectivity could cause death, injury or property damage.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CITRUS MOBILE AND ITS OWNERS, EMPLOYEES, CONTRACTORS AND SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR USE OR MISUSE OF THE SERVICES, BY ANY THIRD PARTY'S USE OF AN eSIM ISSUED TO YOUR ACCOUNT, OR BY THE ACTS OR OMISSIONS OF NETWORK OPERATORS. OUR TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions our liability is limited to the smallest extent the law permits.

15. Indemnification

You agree to defend, indemnify and hold harmless Citrus Mobile and its owners, employees, contractors and suppliers from any claims, losses, damages, fines, penalties, costs and expenses, including reasonable legal fees, arising out of or related to: (a) your use or misuse of the Services; (b) any use of an eSIM issued to your account, including by your customers or anyone else; (c) your breach of these Terms; or (d) your violation of any law or the rights of any third party.

16. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated through our website or by email. Continued use of the Services after changes take effect constitutes acceptance of the new Terms.

17. Governing Law

These Terms are governed by applicable local laws. Any disputes will be resolved through binding arbitration or in courts of competent jurisdiction.

18. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver of it. You may not transfer your rights under these Terms without our written consent. Sections 7, 8, 9 and 11 to 15 survive termination.

19. Contact Information

For questions about these Terms of Service, please contact us: